Wych Elm grievance redressal policy is the policy towards redressing grievances raised by customers or vendors purchasing goods and services from our website.

Details of the Company
The details of the Company responsible for the Website and the contact information are provided below. You may contact Us through the below-mentioned contact details and We will be glad to assist You.

Legal Entity Name: Wych Elm Laboratories Limited
Corporate Office: 170/97 Netaji Subash Chandra Bose Road, KOLKATA – 700040
Registered Office: 170/97 Netaji Subash Chandra Bose Road, KOLKATA – 700040
Name of the website: wychelmlabonline.com
Details of the website: Marketplace E-Commerce Healthcare Technology Platform

Contact details:
Email: info@wychelmlabonline.com
Landline: +91 987654123

Purpose of the Policy:
Under this policy, we aim to address any consumer complaints or issues through a defined channel with the proper mechanism to provide maximum consumer satisfaction.
We ensure that the consumer will be treated fairly with our best efforts to deal with them under this policy.

Grievance Redressal Mechanism:
In Wych Elm, the policy of grievance or complaint covers any communication from the customers or vendors that express dissatisfaction regarding the product through our site and seeks remedial action.

Once a customer or vendor registers a complaint on our channel, will definitely receive an acknowledgment from our team within 24 hours with a unique ID for tracking the status of their complaints.

A grievance will be considered as disposed of off if the complaint has not responded within thirty days of the written response and has not raised any grievance or complaint in respect of the same subject.

A grievance will also be considered as disposed of off if the complaint has communicated its acceptance of the response of the grievance team associated with the company.